Service Module
SIEVERS WMS supports the Business Central Service module and enables warehouse logistics for service cases. Whether required parts are consumed internally or shipped externally via a warehouse shipment is controlled directly on the service order.
SWMS Service Handling
The field SWMS Service Handling appears in the header of a service order as soon as the specified warehouse location is managed by SIEVERS WMS (the Directed Put-away and Pick flag on the location).
- SWMS Service Handling: Controls which warehouse and BC documents are created for the service lines.
- blank: No SWMS service handling active. The service order is processed as in the BC standard.
- Internal Service: Parts are picked at the mobile device and posted via a consumption journal. The process is analogous to assembly.
Hinweis
The SWMS Service Handling field can no longer be changed once a stock document has been created for the service order.
The following actions for the stock document are available on the service order:
- Create Stock Document Components: Creates an outbound stock document for the service items needed as components.
- Open Stock Document Components: Opens the outbound stock document for the service components.
- Delete Stock Document Components: Deletes the outbound stock document for the service components.
- Show Warehouse Shipment: Opens the warehouse shipment belonging to the service order. If there is exactly one warehouse shipment, the warehouse shipment card opens directly, otherwise the list of all related warehouse shipments.
Item Tracking for Service Orders
When Set Item Track. from Stock Document is enabled in SIEVERS WMS Setup, serial and lot numbers determined from posted stock movements are automatically transferred to the related service lines when an Outbound Stock Post for a service order is completed. The item tracking is assigned to the service lines via the related Tracking Specification and Reservation Entry records.
Supply Status and Quantity Fields
Additional fields are available in service orders and service lines to monitor parts supply.
After a warehouse shipment is posted, the Status Picking of fully processed service lines remains 9-Finished. Supply Status Service Lines is always calculated as the lowest status of all service lines. If a new service line is added after a completed warehouse shipment, it initially receives 0-Created and the supply status is recalculated automatically.
Fields in Service Lines
The following fields are displayed after the Quantity field:
- Qty. in Stock Documents: Quantity that is already included in an outbound stock document.
- Qty. Picked: Quantity that has already been picked by the warehouse worker.
- Status Picking: Lowest picking status across all related picking documents (e.g., created, printed, released).
- Inventory Selection: Determines whether inventory is selected automatically or manually.
- Inventory Selection Strategy Code: Specifies the strategy used for automatic inventory selection.
The Inventory Selection and Inventory Selection Strategy Code fields can also be maintained in the Service Item Worksheet Subform and on Service Lines. When the stock document is created, the settings are transferred to the corresponding warehouse line. Once a warehouse shipment or outbound stock post exists for the service line, the fields can no longer be changed.
Field in the Service Order Header
The field Supply Status Service Lines summarizes the Status Picking of all service lines. The field is color-coded:
- Red: At least one position still needs to be released or printed.
- Yellow: Released for picking.
- Green: All positions are picked; fully processed positions have status 9-Finished.